FAQ

Most frequent questions and answers

Yes you can edit every single element.

What is Leensy.co.uk?

Leensy.co.uk is an e-commerce platform offering customers the line of products, brands and daily necessities along with the vendor’s guarantee. It also gives users the option to buy products online creating private account and enjoy the home delivery facility from the comfort of clients own home. Leensy.co.uk now offers a wide range of brands and products. With just a few taps, consumers could have trouble-free delivery of the products right at their doorstep. To ensure maximum customer satisfaction, safe Online Payment option will be provided. Customers can currently make use of the nationwide delivery option when ordering the unit.

How to purchase Products from Leensy.co.uk?

Visit www.Leensy.co.uk
Click on My Account
Choose Registration
Register yourself – you should be getting a registration confirmation email at this section
Select a product of your choice
In case you choose product, click details to discover more about the product and choose your desired unit/color/brand.
Click “Add to Cart”
Select “Continue Shopping” if you want to add more product in your cart
Click “Checkout” after selecting all the products
Confirm your cart and choose the delivery option
Login if you have registered before but not logged in or Register and login if you have not yet registered
Select Registered Address or Insert new address for delivery
Confirm your final order after checking the order summary
Proceed to payment option
Login if you have registered and logged in already or register and login to proceed
Follow the 2 factor authentication process which makes your transaction more secure
Complete the online payment process and receive invoice through email
Track your order status (if required) using your Order ID and registered email ID
Get it delivered to the mentioned address

How do I make the payment/ Methods of payments?

There will be following payment options:

Online Payment

For online payment option, you can make payments using Visa Card, Master Card, American Express & PayPal and other available payment formats.

Are there any hidden charges when I make a purchase on the website (extra delivery charge, sales tax etc.)?

No, all the charges related with the product will be visible to customers. Customers only need to pay the Total Amount shown at the invoice after checkout. Therefore, there are no hidden costs.

Will my card details be safe?

Your card details will be fully safe. Payment gateway aggregator do not store card information in order to comply with regulatory guideline. Only the relevant banks hold necessary information regarding the transaction. Also we ensure 2 factor authentications during payment process to ensure security.

Why has my card been declined?

Please check your card details with your relevant bank. Please check your account balance and account accessibility. It is the best to speak to the card service providers/banks/PayPal.

How far will be the delivery reach?

Currently, customer can avail nationwide delivery option while ordering device. To know more about the delivery locations contact our number within office time.

When will I get my product after I place an order (delivery period)?

Delivery date depends on your preferred delivery location and delivery type.

How do I check the status of my order?

You can easily track your order using your Order ID and the registered email ID, call hotline or contact delivery agent who confirmed the order through telephone

My items haven’t arrived yet. What can I do?

At first try to track your order using order your ID and the registered email ID in Leensy.co.uk website, contact Customer Care through web chat or call…… or Send email along with your order details at caret@leensy.com info@leensy.com. You may also contact delivery agent who confirmed the order.

How will the delivery be done?

We have assigned delivery partners whose agents will pick up the order from our Headquarter and deliver to your doorstep (where applicable) within mentioned timeline.

What if I am not there to receive the order in case?

Someone on your behalf can receive the order if your order contains specific product only. In this case, we would require verification (phone, SMS, order ID etc.) & fill up the acknowledgment form to receive the order.

Can I open box & check products at the time of delivery?

Yes, you can. But products will only be replaced in case of faulty ones inspected in presence of delivery agent.

I have received a wrong item or faulty item, what shall I do?