FAQ – Leensy
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FAQ

Most frequent questions and answers

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What is Leensy.co.uk?

 

Leensy.co.uk is an e-commerce platform offering customers the line of products, brands and daily necessities along with the vendor’s guarantee. It also gives users the option to buy products online creating private account and enjoy the home delivery facility from the comfort of clients own home. Leensy.co.uk now offers a wide range of brands and products. With just a few taps, consumers could have trouble-free delivery of the products right at their doorstep. To ensure maximum customer satisfaction, safe Online Payment option will be provided. Customers can currently make use of the nationwide delivery option when ordering the unit.

How to purchase Products from Leensy.co.uk?

  • Visit www.Leensy.co.uk
  • Click on My Account
  • Choose Registration
  • Register yourself – you should be getting a registration confirmation email at this section
  • Select a product of your choice
  • In case you choose product, click details to discover more about the product and choose your desired unit/color/brand.
  • Click “Add to Cart”
  • Select “Continue Shopping” if you want to add more product in your cart
  • Click “Checkout” after selecting all the products
  • Confirm your cart and choose the delivery option
  • Login if you have registered before but not logged in or Register and login if you have not yet registered
  • Select Registered Address or Insert new address for delivery
  • Confirm your final order after checking the order summary
  • Proceed to payment option
  • Login if you have registered and logged in already or register and login to proceed
  • Follow the 2 factor authentication process which makes your transaction more secure
  • Complete the online payment process and receive invoice through email
  • Track your order status (if required) using your Order ID and registered email ID
  • Get it delivered to the mentioned address
  •  

How do I make the payment/ Methods of payments?

There will be following payment options:

  • Online Payment

For online payment option, you can make payments using Visa Card, Master Card, American Express & PayPal and other available payment formats.

 

 

Are there any hidden charges when I make a purchase on the website (extra delivery charge, sales tax etc.)?

No, all the charges related with the product will be visible to customers. Customers only need to pay the Total Amount shown at the invoice after checkout. Therefore, there are no hidden costs.

 

Will my card details be safe?

Your card details will be fully safe. Payment gateway aggregator do not store card information in order to comply with regulatory guideline. Only the relevant banks hold necessary information regarding the transaction. Also we ensure 2 factor authentications during payment process to ensure security.

 

Why has my card been declined?

Please check your card details with your relevant bank. Please check your account balance and account accessibility. It is the best to speak to the card service providers/banks/PayPal.

 

How far will be the delivery reach?

Currently, customer can avail nationwide delivery option while ordering device. To know more about the delivery locations contact our number within office time.

 

 

When will I get my product after I place an order (delivery period)?

Delivery date depends on your preferred delivery location and delivery type.

 

 

How do I check the status of my order?

You can easily track your order using your Order ID and the registered email ID, call hotline or contact delivery agent who confirmed the order through telephone

 

 

My items haven’t arrived yet. What can I do?

At first try to track your order using order your ID and the registered email ID in Leensy.co.uk website, contact Customer Care through web chat or call…… or Send email along with your order details at caret@leensy.com info@leensy.com. You may also contact delivery agent who confirmed the order.

 

 

How will the delivery be done?

We have assigned delivery partners whose agents will pick up the order from our Headquarter and deliver to your doorstep (where applicable) within mentioned timeline.

 

 

What if I am not there to receive the order in case?

Someone on your behalf can receive the order if your order contains specific product only. In this case, we would require verification (phone, SMS, order ID etc.) & fill up the acknowledgment form to receive the order.

 

 

Can I open box & check products at the time of delivery?

Yes, you can. But products will only be replaced in case of faulty ones inspected in presence of delivery agent.

 

I have received a wrong item or faulty item, what shall I do?

Please contact us with proof, our cooperation will be with you. Please fill up the Customer Care Form for any issue with your order.

 

How can I cancel my ORDER?

Please contact us with proof, our cooperation will be with you. Please fill up the Customer Care Form for any issue with your order.

 

I gave wrong delivery address, what should I do NOW?

Please contact us with proof, our cooperation will be with you. Please fill up the Customer Care Form for any issue with your order.

 

I do not like the item, what should I do now?

Please contact us with proof, our cooperation will be with you. Please fill up the Customer Care Form for any issue with your order.

 

I have a question about my order or about the item, what should I do NOW?

Please contact us with proof, our cooperation will be with you. Please fill up the Customer Care Form for any issue with your order.

 

I was meant to get replacement, still I have not received it yet. What should I do NOW?

Please contact us with proof, our cooperation will be with you. Please fill up the Customer Care Form for any issue with your order.

 

How can I get refund please?

Please contact us with proof, our cooperation will be with you. Please fill up the Customer Care Form for any issue with your order.

 

I was meant to get refund, still I have not received it yet. What should I do NOW?

Please contact us with proof, our cooperation will be with you. Please fill up the Customer Care Form for any issue with your order.

 

Can I exchange instead of refund please?

Every case is being dealt in considering the circumstances. Please contact us with proof, our cooperation will be with you. Please fill up the Customer Care Form for any issue with your order.

 

How Do I Contact Leensy.co.uk?

You may email us: care@leensy.com

You may call or text us: +44 07443 104 648

You may use ‘contact us’ page on our website to contact leensy.co.uk: https://leensy.co.uk/contact/

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