HIGHWAY CODE

We aim to delivery your item as soon as possible. Normally we use very reputable and big courier companies for the safest and quickest delivery experience. Our delivery cost and services are listed below; simply choose the service that best suits you:

Dispatch: Orders received before 12 noon will be dispatched the same day, orders received after 12 pm will be dispatched the next working day. Most items are posted via Royal Mail depending on the Value of the order some items may be sent via Courier to ensure prompt delivery. Our Working Days are Monday – Friday.

Dispatch & Packaging Time: Normally our Packaging Team picks the item/s and starts packaging within 24 hours and leaves our warehouse straight away.

UK Delivery Information

EUROPE (EU) - International Delivery Information

Rest of the world (rw) - International Delivery Information

During Christmas Delivery Time or New Year’s Period:

During the time of Christmas couriers may tend to fall behind with the deliveries so please bear this in mind when selecting your delivery method; if you need it quicker select a faster delivery method.

Please note these prices are as above, regardless of the size of the parcel or number of items ordered. Although our couriers do everything they can to reach these schedules 100% of the time, we can’t guarantee that you will receive your goods within the estimated delivery times (with exception of Next Day Delivery when ordered before 4pm).

Delivery Time: 

There is a time frame by the Delivery Courier Company. Number of days or time frame was given by the delivery company. Counting starts From the Date of Dispatch. Time Frame was given for your references and ideas. A parcel can delay for several reasons including incomplete address, absences of the receiver, weather, transportation, internal workloads, cross border customs checks and so on. Sometimes Delivery time is beyond our control because Delivery Company deals with it since our dispatch from the warehouse.

Delivery Partners:

Our refund and returns policy last 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition, you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@leensy.co.uk for questions related to refunds and returns.